A couple of things made a particular impression on me:
1) Right at the beginning of the day, Beryl commented that 'even if you don't have the official label of 'manager', you still have to manage relationships with people - colleagues, suppliers, customers, on so on'. I don't have to much management in my current role, but, yes, I do have to deal with people, and it's useful to have structured ways in which to think about how to do that better.
|What motivates you...|
My top four were staff development and training, creative work, direction/clarity/structure, and recognition, and it was a honest surprise to find such a variation in a room of twenty people. So, dear reader what four would you choose? (Would you add something else entirely?)